Bank manager
Run a branch of a high street bank and lead the team of customer advisers to help people with their money.
Also known as: credit union manager, building society manager, branch manager
About the job
What it's like
You would run a branch of a bank or building society and lead the team of customer advisers.
You’d make sure that people who come into the branch to manage their money get a good service. Your team would advise them about the best options for them and their circumstances.
You’d attract new customers and increase the sales of your bank’s financial products and services. These could include savings schemes, mortgages, loans, insurance and credit cards.
You would:
Understand the needs of individual and business customers
Develop a business plan for your branch
Oversee sales targets and budgets and produce figures and reports
Assess the risks of lending money to customers
Tell your team about business, marketing and sales plans and explain how to make them work
Motivate your staff to meet the sales targets
Maintain the brand image and corporate policies
Take responsibility for staff supervision and training
Make sure that staff follow rules and procedures to prevent fraud
Deal with any customer complaints
Go to meetings and conferences
Promote the bank’s services in the local community
You might run one or several retail (high street) branches.
You would need a thorough understanding of financial product regulations and the legal aspects of banking.
Hours
In a retail bank branch you would usually work 9am to 5pm, Monday to Friday. You would also work some Saturday mornings, although some larger high street branches are now opening for longer hours on a Saturday. Some out of hours work can be involved, and you may also be on a rota for security callouts. Part-time work and job sharing may be available
Environment
You would be based in an office at your branch.
Travel
If you were responsible for several branches in an area, you would need to travel regularly between them.
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Related industries
Many jobs can be done in lots of different industries. We've highlighted the ones we think are most important for this job.
Financial and professional services
Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Meta skills
Here are some of the meta skills you'll need to do this job.
- taking responsibility
- negotiating
- making decisions
- delegating
- managing resources
- working with numbers
- problem solving
- written communication
- verbal communication
- building relationships
Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore each section to find more information about getting into this career.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Accounting
Business
Business Management
Economics
Maths (Mathematics)
Skills for Work: Financial Services
Foundation Apprenticeship: Financial Services
Applications of Mathematics
You can get a head start in this career by doing a Foundation Apprenticeship in S5 and S6.
You'll get an SCQF level 6 qualification which is the same level as a Higher. You'll also learn new skills and gain valuable experience in a work environment.
Discover what's on offer at your school on Apprenticeships.scot.
An honours degree (SCQF level 10) at 2:1 or above for entry to most graduate training programmes. You can apply to this job with a degree in any subject (SCQF level 9/10) but business, economics, accounting, finance or management subjects are recommended.
Alternatively you can apply to a Technical Modern Appreticeship in Banking (SVQ level 4). To enter an apprenticeship usually requires National 4/5s and four to five Highers or equivalent qualifications such as an Higher National level (SCQF level 7/8).
Or you could enter from other jobs within a bank through internal promotion.
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