Resort representative
Arrange trips, answer enquiries and sort out problems for people on holiday so they have a good time.
Also known as: holiday rep
About the job
What it's like
You would arrange trips, answer enquiries and sort out problems for people on holiday in a resort so they have a good time.
You would be based at the resort. When people arrive you would hold a welcome meeting to give people information about the facilities and local attractions.
You would:
Meet groups of holiday-makers when they arrive at the airport
Accompany them by coach to their accommodation
Tell them about resort facilities and local attractions
Arrange a regular time to pass on information and deal with questions and problems
Update an information board or a folder at each hotel
Arrange, and sometimes go on, excursions and sightseeing trips
Arrange car or ski hire
Keep records
Write reports about complaints and incidents such as illness
Throughout their holiday you would be there to make sure people have a good time. You would suggest activities people might like to do, explain the arrangements and sell the tickets.
You would also be on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation. Sometimes people may be anxious or upset so you’d need to be tactful and patient.
You’d need to be outgoing and enjoy meeting people. Your employer will usually give you a uniform.
Hours
Your work would usually be seasonal. Depending on the resort or country, holiday seasons may run from April onwards, October to January, or January to April.You would often work a six-day week. Shifts are often 12 hours from early morning to late evening, including weekends. You may also have to be part of an on-call rota system.
Environment
You would be largely based indoors, but may accompany tourists during outdoor trips and activities.
Travel
You would live in a resort overseas. You could be responsible for holiday-makers across a wide area, and travel between hotels or other holiday accommodation.
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Related industries
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Tourism
Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Meta skills
Here are some of the meta skills you'll need to do this job.
- negotiating
- developing a plan
- problem solving
- verbal communication
- supporting
- cooperating
- positive attitude
Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore each section to find more information about getting into this career.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Modern Languages
French
Italian
Skills for Work: Hospitality
Spanish
Skills for Work: Travel and Tourism
There are no formal qualifications required to enter this role, as recruitment is often based on personality, but a good general education including English and maths is helpful.
A National Certificate (NC), National Qualification (NQ) or Higher National Certificate (HNC) in Travel and Tourism may be useful and demonstrate your interest in the area.
You usually need at least three National 4/5 qualifications to enter most of the relevant National Certificate or National Qualification courses.
Qualifications and experience in leisure or travel and tourism such as Skills for Work Travel and Tourism (SCQF level 4/5)
A working knowledge of a foreign language is an advantage
Experience of dealing with people or younger children is helpful
A first aid certificate
A full driving licence is normally required for most jobs.
If the job involves working with children, you usually need professional childcare qualifications.
You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
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